At Crow99, we believe online entertainment should remain an enjoyable recreational activity. This page outlines our commitment, the tools we provide, and the steps you can take to ensure your gaming experience stays positive and in control.
Crow99 exists to deliver entertainment — not stress. From the very beginning, we recognised that online entertainment carries great responsibility. Not every player comes with the same experience or maturity in managing their gaming activity, which is why Crow99 invests seriously in a comprehensive responsible gaming programme.
We understand that many Malaysian players enjoy slots, Live Baccarat, Mega Ball, and other games at Crow99 as a way to unwind after a long day – much like watching EPL football or spending leisure time on other activities. For the majority of our players, this is purely entertainment, and they manage their time and money responsibly.
However, Crow99 also recognises that for a small number of players, online gaming can become problematic if not managed properly. That is why we provide a range of tools, resources, and policies specifically designed to help every member stay in full control. We do not simply place a "deposit limit" button in account settings and hope for the best – we actively monitor gaming patterns and proactively reach out when we spot signs of concern.
Responsible gaming is not just a tagline at Crow99. It is part of how we operate every single day — from the way we design our platform interface to the way our customer support team is trained to identify and assist players who may need additional support.
Crow99 fully supports the principles of safe, fair, and responsible gaming. If at any point you feel that gaming is starting to affect your daily life, contact our support team immediately at [email protected] – we are here to help, without any judgement.
Only play with money you can afford to lose without affecting your daily life
Set a time limit and a spending limit before starting every gaming session at Crow99
Treat every MYR wagered as a cost of entertainment – not an investment
Take regular breaks and do not let gaming disrupt your sleep, work, or family life
Never chase your losses – this is an important warning sign
Avoid playing when you are feeling stressed, upset, angry, or under the influence of alcohol
Never borrow money to fund online gaming — this is a serious risk
Crow99 provides six self-control tools that you can access and activate directly from your account settings — no need to contact anyone
Set your own daily, weekly, or monthly deposit limits directly in your Crow99 account settings. Once a limit is set, it takes effect immediately. If you wish to lower your limit, the change applies within 24 hours. If you wish to increase it, a 7-day waiting period applies to give you sufficient time to reconsider. The minimum deposit starts from RM10 via Touch 'n Go eWallet, DuitNow, or GrabPay.
In addition to deposit limits, Crow99 allows you to set a maximum loss limit per gaming session. Once your set loss limit is reached, the system will automatically end your session temporarily. This feature is designed to help you stop at the right time and avoid decisions made under stress or emotional pressure during play.
Crow99 provides a session time reminder feature that you can activate in your account settings. You can set a session duration — for example, 1 hour or 2 hours — and the platform will send you a reminder when the time is almost up. This helps you stay aware of how long you have been playing, especially when you are deep in a slots session or caught up in an intense Monopoly Live round.
If you feel the need to take a break from the platform for a while, Crow99 offers a forced break option that you can activate yourself. You can choose a break period of 24 hours, 48 hours, 1 week, 2 weeks, or 1 month. During the break period, your account cannot be accessed for any gaming activity or deposits, even if you change your mind later.
For those who need a longer break or wish to stop entirely, Crow99 offers self-exclusion options for periods of 3 months, 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours, after which the account will be fully locked. Any eligible balance in the account will be returned to you.
Crow99 provides monthly gaming activity reports that you can access at any time from your account panel. These reports show your total time played, total deposits, total withdrawals, net profit or loss, and game history by category — giving you the information you need to make more informed decisions about your playing habits.
Four simple steps to access and activate responsible gaming features in your Crow99 account
Open the Crow99 platform on your device and log in using the phone number and password you registered with. Make sure your internet connection is stable.
Click on your profile icon or username at the top right corner of the platform. Select "Account Settings" or "Gaming Controls" from the menu that appears.
Within the "Responsible Gaming" section, you will find all available self-control options. Choose the tool that best suits your needs and follow the on-screen instructions.
Confirm your selection via the OTP sent to your registered phone number. The chosen limit or control tool will become active immediately upon successful verification.
If you encounter any issues while activating a self-control tool, or if you need immediate assistance, please contact our support team Crow99 via 24-hour Live Chat or email at [email protected]. Our team will help you activate limits or self-exclusion promptly, with no unnecessary questions asked.
Being able to spot the early warning signs of problem gambling is crucial — whether in yourself or someone you care about. The sooner it's identified, the easier it is to seek help and regain control before things escalate. Here is a list of warning signs to watch out for:
You feel the need to play with increasingly larger amounts of money to get the same level of satisfaction
You frequently try to stop playing but are unable to, even after multiple attempts
You play to "chase back" money lost in a previous session
You hide your gaming habits from family members or close friends
You are using money meant for essential needs — such as rent, bills, or food — to gamble
You feel anxious, irritable, or stressed when you are unable to play
Gaming begins to interfere with your work, studies, family responsibilities, or health
Please answer the following questions honestly. If you answer "Yes" to three or more questions, we strongly encourage you to contact us or seek professional help.
If you answered "Yes" to three or more of the above questions, please reach out to our support team Crow99 immediately. We will not judge you — we simply want to help you find the right support. You can also proceed to apply for self-exclusion directly through your account settings.
A range of resources and proactive measures that Crow99 takes to ensure the safety and well-being of every one of our members
Crow99's system automatically monitors all members' gaming patterns to identify early signs of problem gambling. If a concerning pattern is detected – such as a sudden increase in deposits or unusually long play sessions – our team will reach out to you personally to check on your wellbeing.
Crow99's customer support staff receive specialised training in recognising and handling responsible gaming concerns. They go beyond resolving technical issues — they are trained to communicate with empathy and to direct players who need extra support towards the appropriate resources.
Crow99 requires age verification for all members. We apply a rigorous KYC (Know Your Customer) process to ensure that no individual under the age of 18 can register or access our platform. Additional documentation verification may be requested at any time if there is any doubt about a user's age.
Every Crow99 member can view a full transaction history covering all deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and withdrawals for any selected period. This transparency helps you track how much you're spending on entertainment and make more informed decisions.
Crow99 has a clear policy against sending bonus offers, promotions, or marketing communications to members who have activated self-control tools, are on a gaming break, or whose gaming records show signs of at-risk behaviour. This policy protects members from unnecessary temptation at the moments that matter most.
Crow99 provides information and links to professional support resources for those who need external assistance. These include counselling hotlines, support groups, and help services that players and their families in Malaysia can access for free or at an affordable cost.
Answers to the most frequently asked questions from Crow99 members about responsible gaming
Crow99 takes this responsibility seriously because we believe true business success comes from a healthy and happy player community — not from players trapped in an uncontrolled cycle of gambling. Players who gamble responsibly are happy players, and happy players are at the core of Crow99's long-term success.
We understand that some players may feel embarrassed or hesitant to admit they need help. To you, we sincerely say — there is no shame in asking for support. Crow99 is here not only to provide games, but to ensure that every interaction with our platform has a positive impact on your life.
Whether you are spinning the Neon Fruits slots for a fun time with friends, joining an exhilarating Mega Ball session, or enjoying a game of Live Baccarat — remember that it is all about having fun. The moment that enjoyment is replaced by anxiety or stress, that is your cue to step back and reach out to us.
Instant Live Chat
Click the Live Chat icon on the Crow99 platform. Our team is online 24 hours a day, 7 days a week, including public holidays. Instant response – under 2 minutes.
Support Email
Send an email to [email protected]. For responsible gaming matters, use the subject line "Responsible Gaming Assistance". Response within 24 hours.
Self-Exclusion
Log in to your account → Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred period and confirm. Active within 24 hours.
Remember – You Are Not Alone
Many people face the same challenges. Asking for help is a sign of strength, not weakness. Crow99 is here for you.
Minimum age requirement: 18 years. Crow99 reserves the right to verify age at any time. Gambling can be addictive – play responsibly.
Crow99 is more than just a gaming platform – it is a community that puts member safety and wellbeing first. Register for free today, enjoy a welcome bonus of up to RM500 and play with peace of mind, knowing that Crow99 genuinely cares about you.